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Terms Conditions That Apply to Your prowin98 Account

These terms set out what we expect from you and what you can expect from us when you open and use a prowin98 account.

Account eligibilityDANA, OVO, GoPay wallet rulesDeposit & withdrawal conditionsDispute handlingAccount suspension terms

What These Terms Cover and How They Apply

prowin98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on prowin98, you confirm that you have read and agreed to these terms in full. Access to our lobby — including slots, live casino tables, and sports markets — is subject to your local law and available only in eligible regions. We

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reserve the right to restrict or close accounts that breach these conditions, including where account details cannot be verified against the wallet used to deposit. Your DANA, OVO, or GoPay e-wallet must be registered in your own name and match the name on your prowin98 account;
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deposits or withdrawals from a third-party wallet will be declined and may trigger a review. We do not store your full wallet credentials — payment actions are completed inside your own e-wallet app and confirmed back to us via a transaction reference. Any funds deposited through
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an unverified wallet may be held pending identity confirmation. These terms apply to every session, device, and payment method connected to your account, including mobile access from anywhere in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We hold account data only as long as it is needed to operate your account and meet our obligations under applicable law. You can request a review or correction of the information we hold at any time by contacting support. Cookies on prowin98 are used for session management and fraud prevention — you can adjust cookie preferences in your browser, but disabling session cookies will prevent login from working correctly.

Account Security

Login sessions use an OTP step tied to your registered mobile number. If you suspect unauthorized access, contact support immediately and we will suspend the session and initiate a review.

Data Retention

We keep transaction records and account data for the period required by applicable law. Once that period passes, data is deleted from active systems on a rolling schedule.

Cookie Use

Session cookies keep your lobby state intact across pages. Analytics cookies help us improve load times and menu flow. No cookie carries your wallet credentials or payment details.

Requesting Changes

To correct or remove personal data tied to your account, raise a written request via email support. We process data correction requests within the timeframe required by local law.

REACH OUR TEAM

How to Contact Us About These Terms

If you have a question about these terms, want to dispute a transaction, or need to update account details, our support team is reachable through the channels below. Players in Yogyakarta and across Indonesia can raise a terms-related query at any time through live chat or email — we aim to respond to written queries within one business day.

Live Chat Start a live chat session from inside your account dashboard for the quickest response on terms queries, wallet verification, or account access issues.

Email Support Send detailed terms or dispute queries to our support email. Written correspondence works well for account reviews that need documentation attached.

Help Centre Our help centre covers common terms questions including wallet name-match rules, account suspension appeals, and how to request a formal account review.

Common Questions About prowin98 Terms

These are the terms questions we get most often. If yours is not covered here, live chat or email support will give you a direct answer tied to your specific account situation.

No. Your deposit wallet must be registered in your own name and match your prowin98 account profile. Third-party wallet deposits are declined and may place a hold on your account pending review.

We will notify you by email with the reason. You can appeal by contacting support with any documentation requested. Your wallet balance is held securely during any review period.

We update these terms when needed and post the revised version here with the effective date. Continuing to use your account after that date means you accept the updated terms.

Send a written data request to our support email from your registered email address. We will respond within the timeframe local law requires and provide a summary of the data we hold.

Access and eligibility depend on local law and are available only where permitted. These terms are interpreted in line with applicable local regulations, and disputes are handled through the process outlined in your account agreement.

We can suspend or close accounts that breach these terms, including fraud, identity mismatches, or prohibited activity. Where possible we will give notice; in serious cases suspension may be immediate pending investigation.

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