Reference

How prowin98 Handles Your Personal Information

Your account with us comes with a clear commitment: we only collect what we need to run your sessions, process your payments, and keep your wallet secure.

Account & identity dataDANA, OVO, GoPay transaction recordsSession and device activityCookie and analytics dataYour rights to access and deletion

Explore the Lobby Read FAQ

What Information We Hold and Why

prowin98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, and the payment identifiers linked to your chosen wallet — DANA, OVO, or GoPay. These details let us process deposits, verify withdrawals, and match your account to incoming transfers. We also log device type, IP

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address, and session timestamps each time you connect, which helps us spot unusual login attempts before they become a problem. On the payments side, we keep a transaction history for every top-up and cashout so you can review what moved and when. We do not store
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your full wallet PIN or e-wallet password at any point — authentication for DANA, OVO, and GoPay happens inside those apps directly. Beyond account data, we capture anonymised browsing signals — which game rooms you visited, how long a session ran — to improve how the
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lobby is organised. You can ask us to export or delete this activity data at any time through the account settings page or by contacting support. Access to your data is available where local law and eligible regions permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove your personal data, our support team handles these requests directly. Reach out through any of the channels below and we'll confirm receipt within one business day.

HOW WE PROTECT IT

Data Handling, Security and Your Controls

We apply SSL encryption across every page and API call, so data moving between your device and our servers — including payment confirmations from DANA and OVO — stays private in transit. Account access is protected by one-time PIN verification sent to your registered mobile number each time a new device logs in. Players in Yogyakarta and across Indonesia access the same encrypted account environment on both Android and iOS.

Encryption in Transit Every connection to your account uses SSL. Payment data from DANA, OVO, and GoPay transfers through an encrypted channel — no plain-text credentials are ever sent between systems.

Login Verification New device logins trigger an OTP to your registered number. If you did not initiate the login, you can block the session immediately from the security tab in account settings.

Data Retention Policy We keep transaction records for as long as required by applicable regulations. Once that period passes, or upon a verified deletion request, account activity data is removed from our systems.

Cookie Controls We use functional cookies to keep your session active and analytics cookies to understand lobby usage. You can adjust cookie preferences from the footer banner or your browser settings at any time.

Common Questions About Your Data at prowin98

These are the questions we hear most often when it comes to how your information is stored, who can see it, and what you can do about it. If something here does not cover your situation, reach out via live chat or account settings.

We store your name, email, registered phone number, DANA, OVO, or GoPay wallet identifiers, deposit and withdrawal history, and session logs. We do not hold your wallet passwords or full payment PINs.

Yes. Go to Account Settings, select Privacy, and choose Export My Data. We'll prepare a downloadable file with your transaction history and account activity within a reasonable timeframe.

Submit a deletion request through Account Settings or contact support via live chat. We'll verify your identity first, then remove your personal data except where retention is required under applicable regulations.

We share only what is necessary to process your payments — DANA, OVO, and GoPay receive the transaction reference they need to confirm transfers. We do not sell personal data to advertisers or unrelated third parties.

Transaction records are retained for the period required by applicable local regulations. After that period, or after a verified deletion request, records are removed from active systems in eligible regions.

Closing your account triggers a data review. Non-regulated activity data is deleted promptly. Financial transaction records may be retained for the legally required period before final removal, per local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How prowin98 Handles Your Personal Information

Reach Us About Your Data

Data Handling, Security and Your Controls

Common Questions About Your Data at prowin98

01 What personal data does prowin98 actually store about me?

02 Can I request a copy of all the data you hold on my account?

03 How do I ask prowin98 to delete my personal information?

04 Does prowin98 share my data with third parties?

05 How long do you keep my transaction records?

06 What happens to my data if I close my account?

Privacy Policy

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