Reference

Legal Terms That Protect Your Account

Everything that governs your relationship with prowin98 lives here — account conditions, data handling, and what we commit to you as an operator serving Indonesia.

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How Our Terms Apply to Your Account

prowin98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Using prowin98 means you agree to the terms set out on this page. These terms govern account creation, deposits processed through DANA, OVO, or GoPay, withdrawal requests, and any disputes that arise from your activity on the platform. Availability of our services — including live casino

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tables, slots, and sports markets — depends on local law and the eligible region you are accessing from; if local regulations in your area restrict or prohibit online gaming, it is your responsibility to know this before opening an account. We reserve the right to suspend
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or close an account if we detect activity that violates these terms, including providing false registration details, using a third-party wallet not linked to your verified identity, or attempting to circumvent deposit and withdrawal verification steps. Wallet verification for DANA, OVO, and GoPay transactions requires the
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account name to match your registered identity; mismatches delay processing and may result in a hold on the associated funds. These terms are governed by applicable law in the jurisdiction where prowin98 operates. We may update these terms periodically; when we do, the revised version takes
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effect from the date it is published on this page. Continued use of the platform after an update constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Handle Your Account Data

Account security and data handling are not afterthoughts here — they sit at the core of how prowin98 processes your information from the moment you register. SSL encryption covers every connection between your device and the platform, whether you are topping up via GoPay on mobile or checking your transaction history on desktop.

Data We Collect

We collect registration details, wallet identifiers for DANA, OVO, and GoPay, transaction records, and session logs needed to run a verified account and meet our legal obligations.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure which parts of the platform you use most. You can adjust cookie settings in your browser at any time.

Data Retention

Account and transaction records are retained for as long as required by applicable law and our operating obligations. You may request a copy of your data or ask about deletion through the Help Centre.

Requesting Changes

To update personal details, request a data export, or ask about account closure, contact us via the Help Centre or email support. Identity verification is required before any changes are processed.

REACH US DIRECTLY

Where to Send Legal and Policy Questions

For anything related to account terms, data requests, or a formal dispute, use one of the contact paths below. We handle policy queries separately from general support to keep resolution times shorter. Players in Yogyakarta and across Indonesia can reach us through the same channels.

Common Legal and Policy Questions

If you have a question about your rights, how we use your data, or what happens when you close your account, the answers below cover the situations we hear about most.

Yes. Withdrawals via DANA, OVO, or GoPay require your wallet name to match the name on your registered account. This step protects your funds and meets our verification obligations.

Yes. Submit a data access request through the Help Centre or via email support. We will verify your identity first, then provide the data we hold within the timeframe required by applicable law.

Transaction and identity records are retained for the period required by law even after closure. You may request deletion of any data not subject to a legal retention requirement through the Help Centre.

No. Service availability depends on local law and the eligible region you are accessing from. If online gaming is restricted or prohibited where you are, access to the platform may not be available.

Contact us via live chat or email and ask for a formal review. Include your registered account email and a brief description of the issue. Disputes are handled by our Indonesia-facing policy team.

Updated terms are published on this page with a revised effective date. Continuing to use your account after that date means you accept the updated version. We recommend checking this page periodically.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Protect Your Account

How We Handle Your Account Data

Data We Collect

Cookie Use

Data Retention

Requesting Changes

Where to Send Legal and Policy Questions

Common Legal and Policy Questions

01 Do I need to verify my identity to withdraw funds?

02 Can I request a copy of the personal data prowin98 holds about me?

03 What happens to my account data if I close my account?

04 Is my access to prowin98 guaranteed regardless of where I am?

05 What should I do if I believe my account was suspended in error?

06 How will I know if the terms have changed?

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